Dental Front Desk Receptionist/Patient Coordinator

About the role

As a Dental Front Desk Receptionist, you’ll keep the patient experience moving smoothly from the first call through check-in, scheduling, and records support. You’ll coordinate with patients and clinical staff, handle sensitive information with care, and help maintain accurate, organized office workflows. Your impact: Clear scheduling and reliable records help patients access care and help the dental team stay focused on treatment. Responsibilities Welcome patients, manage the front desk, answer calls with professional phone etiquette, and provide responsive customer service. Schedule appointments, update medical records, and support electronic health records (EHR) and electronic medical records (EMR) management. Verify health insurance information, assist with medical billing and collections, and route coding or coverage questions to the appropriate staff. Complete filing, documentation review, typing, and other clerical and medical administrative support tasks. Protect patient information by following HIPAA (Health Insurance Portability and Accountability Act) and clinical confidentiality policies. Skills Essential: Patient service, phone communication, medical scheduling, computer skills, Microsoft Office, typing, and administrative, clerical, or office experience. Preferred: Dental clinic, clinic, medical office, or medical receptionist experience; health insurance knowledge; medical terminology; medical records; and health information management. Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is helpful. Knowledge of medical coding, CPT (Current Procedural Terminology), ICD coding, ICD-9, ICD-10, Medicare, care plans, or medical collection is a plus. Bilingual ability, 10-key typing, and experience in medical office management are also valued. Benefits: Dental insurance Flexible schedule On-the-job training Opportunities for advancement Application Question(s): If there's a call out and we're down to only 1 assistant, are you willing to help your team members turn down an operatory, help hygiene sterilize instruments, unpack shipments, update the ongoing inventory list and they help you as well? Teamwork and being kind to one another is required : ) How many insurance verifications are you able to do in a day? How many treatment plans have you presented in a day? What kinds of treatment plans? How many patients are you able to call in a day to confirm appointments and fill the schedule with holes? Do you need a Dentrix refresher? We unfortunately don’t have time to teach Dentrix so please do not apply if you've used Dentrix in the past but are unable to do insurance verifications, treatment planning, and filing insurance claims without any assistance or a Dentrix refresher Please list 2 licensed dentist references from the past 2 dental ADULT offices you've worked at. Include the full name, cell number, and give them a heads up that they'll be receiving a call to get feedback. References must be licensed dentists not office managers or other dental staff. Experience: Dentrix: 1 year (Required) Insurance Verification: 1 year (Required) Dentrix Treatment Planning: 1 year (Required) Dentrix Ledger Audit A/R: 1 year (Required) Work Location: In person