DentiHire

Support & Help Center

Last updated: 6/28/2026

DentiHire connects dental practices with hygienists, assistants, associate dentists, and office staff across the United States. Whether you are a candidate searching for your next role, an office manager posting a job for the first time, or a multi-location DSO managing dozens of openings, this page explains how to get help quickly and what to expect from our team.

1. How to reach us

For any help — account, billing, privacy, accessibility, trust & safety, or legal — email hello@dentihire.com or use our contact form.

2. Response times

Our support team operates Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, excluding U.S. federal holidays. We aim to send a first reply to every ticket within one business day. Most issues are resolved within two business days. Critical issues affecting account access, payment processing, or job-posting visibility are prioritized and typically receive a same-day response.

During periods of high volume, response times may be longer. To help us help you faster, please include the email address on your account, the URL of the page where the issue occurred, a description of what you were trying to do, what happened instead, and any screenshots or error messages you can capture.

3. Account help

The most common account-related questions and how to resolve them:

  • I can't sign in. Use the "Forgot password" link on the sign-in page to receive a reset email. Check your spam folder if it does not arrive within five minutes. If the email associated with your account is no longer accessible, contact support with proof of identity so we can update it.
  • I never received my verification email. Confirm you used the correct address and add hello@dentihire.com to your safe senders list. We can resend the verification email on request.
  • I want to change my email address. Update your email from your account settings page. A confirmation link is sent to the new address; until you click it, your existing address remains active.
  • I want to delete my account. You can request deletion from your account settings or by emailing hello@dentihire.com. Deletion removes your profile, applications, messages, and personally identifiable information, subject to the retention rules in our Privacy Policy.

4. For candidates

DentiHire is designed to help dental professionals find their next role quickly and on their own terms. Common candidate questions:

  • Building your profile. A complete profile with credentials, work history, availability, and a short summary roughly doubles the rate at which employers contact you. You can upload a resume in PDF or DOCX format.
  • Applying to jobs. Click "Apply" on any listing to send your profile and an optional message. Employers see your application immediately in their dashboard.
  • Tracking applications. Your applications dashboard shows the status of each submission, employer responses, and any scheduled interviews.
  • Direct messaging. When an employer opens a conversation with you, you receive an in-app notification and an email. You can reply directly without sharing your personal contact details until you are ready.
  • Job alerts. Save searches by location, role, schedule, and pay range to receive email alerts when matching jobs are posted.
  • Privacy controls. You can hide your profile from the searchable candidate database while keeping your applications active.

5. For dental practices and employers

Employer features and the most common questions:

  • Posting a job. Use Post a Job to publish a new listing. Required fields include role, location, schedule, and a description; optional fields include pay range, benefits, and required credentials.
  • Featured upgrades. Upgrading a listing increases visibility in search results and on category pages. See pricing for current options.
  • Reviewing applicants. Each job has an applicant dashboard with filtering, status tracking, notes, and messaging.
  • Messaging candidates. Open conversations directly from an application or from a candidate profile. Replies are delivered to the candidate in-app and by email.
  • Team access. Invite teammates from your company settings page. Roles include owner, admin, and recruiter.
  • Compliance. Job listings must comply with all applicable hiring laws, including the Equal Employment Opportunity Commission (EEOC), the Americans with Disabilities Act (ADA), and state-level requirements such as pay-transparency laws. See our Terms of Service for details.

6. Billing, subscriptions, and refunds

All paid features — including standard listings, featured upgrades, and recruiter plans — are billed through our payment processor. You can view invoices, update your payment method, and cancel subscriptions from your employer billing page.

All sales are final. DentiHire does not offer refunds, prorated credits, or partial refunds for any job posting fees, featured upgrades, or subscription charges, including unused portions of a billing period, jobs paused or removed before expiration, or accounts canceled mid-cycle. The only exception is where a refund is required by applicable law. Subscriptions auto-renew at the then-current price until canceled; cancellation stops future renewals but does not refund the current period. Full details are in our Terms of Service.

7. Trust and safety

We work to keep DentiHire free of fraudulent listings, scam recruiters, and abusive messages. If you see something that looks wrong, report it. Examples of what to report include job listings that ask for payment from candidates, requests for sensitive personal information outside the normal application process, listings that appear to discriminate on a protected basis, and messages that include harassment, threats, or solicitation.

You can report a listing or user by emailing hello@dentihire.com with a link to the content and a short description. We review every report and take action that can include warning, suspending, or banning the responsible account.

8. Bug reports and feature requests

We rely on feedback from candidates and employers to prioritize product improvements. When reporting a bug, please include the device, operating system, and browser you were using, the URL of the page, the steps you took, what you expected, what actually happened, and any error messages. For feature requests, tell us the problem you are trying to solve, not just the feature you have in mind — this helps us design the best possible solution.

9. Service status

DentiHire is a hosted service, and we do everything we reasonably can to keep it available around the clock. If you are experiencing an outage or degraded performance, please check your internet connection and try again in a few minutes. If the issue persists, email hello@dentihire.com with the time, your location, and any error messages so we can investigate.

10. Languages

Our support team primarily communicates in English. We can read and respond to messages in Spanish on a best-effort basis. For other languages, please include an English-language summary when possible so we can route your request to the right team.